Last Updated: 11/28/2025

1. Introduction
Welcome to Fixurge (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fixurge.com and use our home services.

2. Information We Collect

Personal Information:

Contact details (name, email, phone number, address)
Service requests and project details
Payment information
Communication preferences
Insurance information (when applicable)
Property details and photos

Automatically Collected Information:

IP address and browser type
Device information
Usage data and website analytics
Cookies and tracking technologies
Location data (for service area verification)

3. How We Use Your Information

Provide and manage home services
Process service requests and schedule appointments
Send service updates and emergency notifications
Process payments and send invoices
Improve our services and website
Comply with legal obligations
Marketing communications (with your consent)
Customer support and communication
Service quality monitoring

4. Information Sharing and Disclosure
We may share your information with:

Service Providers: Trusted third parties who assist in providing services (plumbers, electricians, roofers, HVAC technicians)
Payment Processors: Secure payment handling services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers or acquisitions
Emergency Situations: To protect vital interests in emergency cases
Insurance Companies: For claim processing when applicable

5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL encryption for data transmission
Secure storage systems
Regular security assessments
Limited access to personal data
Employee training on data protection
Secure document disposal procedures

6. Your Rights and Choices
You have the right to:

Access and review your personal information
Correct inaccurate data
Request deletion of your information
Opt-out of marketing communications
Data portability
Withdraw consent at any time
Restrict processing of your data
Object to data processing

7. Cookies and Tracking Technologies
We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Improve user experience
Provide relevant advertising
Maintain session information
Monitor website performance

You can control cookie settings through your browser preferences.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it immediately.

10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

Service records: 7 years
Payment information: As required by financial regulations
Marketing data: Until consent is withdrawn
Customer communications: 3 years

11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers through standard contractual clauses and other approved mechanisms.

12. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of significant changes by:

Posting the new policy on our website with an updated revision date
Sending email notifications for major changes
Displaying prominent notices on our website

13. Contact Information
Fixurge Home Services
Email: privacy@fixurge.com
Address: 1 Bluxome St, San Francisco, CA 94107
Website: fixurge.com/contact

14. California Privacy Rights
California residents have additional rights under the CCPA/CPRA, including:

The right to know about personal information collected
The right to delete personal information
The right to opt-out of sale of personal information
The right to correct inaccurate personal information
The right to limit use of sensitive personal information

15. Do Not Track Signals
Our website does not currently respond to Do Not Track signals from browsers. We do engage in cross-site tracking as described in this policy.

16. SMS and Text Message Communications
If you provide us with your mobile number, we may send you:

Service appointment reminders
Emergency service alerts
Service status updates
Marketing messages (with your consent)

You can opt-out of text messages at any time by replying STOP.

17. Security Breach Notification
In the event of a data breach that compromises your personal information, we will:

Notify you promptly
Describe the nature of the breach
Recommend protective measures
Report to appropriate authorities as required by law

18. Service-Specific Data Collection
For specific services, we may collect:

Roofing: Roof measurements, material specifications, inspection reports
Plumbing: Pipe layouts, water pressure data, fixture specifications
HVAC: System specifications, maintenance history, efficiency ratings
Electrical: Wiring diagrams, panel specifications, safety inspection results

19. Insurance and Warranty Processing
We may share information with:

Your insurance company for claim processing
Warranty providers for service validation
Regulatory bodies for compliance reporting

20. Consent and Agreement
By using our website and services, you acknowledge you have read and understood this Privacy Policy. You consent to the collection, use, and disclosure of your information as described herein.

For questions or to exercise your rights, please contact us using the information provided in Section 13.